David and Lucile Packard Foundation
A $50,000 grant from the David & Lucile Packard Foundation supported a comprehensive assessment of parent education on the hospital’s Labor & Delivery and Mother-Infant Units. The assessment included a combination of patient focus groups of near-term moms and expert analyses by leading experts, including observations of health communications by Dr. Dean Schillinger, MD, San Francisco General Hospital, Director of the UCSF Center for Vulnerable Populations, Chief of the California Diabetes Prevention and Control Program and an expert in health literacy. Miguel Tirado, Ph.d. of the California State University, Monterey Bay measured the differences in perception of cultural competency by physicians and residents, nursing staff and patients. Dr. Dori Espeso, a child psychologist and immigration specialist from the University of Barcelona, Spain, observed patient and staff interactions in a number of different scenarios during a three-day period.
Judy Lavoie, NMC’s Women’s and Children’s Services Director, says, “The results of this important assessment will define what patient-centered parent education looks like at Natividad. “