Patient/Family-Centered Care

VISION 2010: The Ideal Patient Experience
Natividad Medical Center will set the standard for creating The Ideal Patient Experience at safety net hospitals. Our goal is to help children and families with limited and non-English speaking proficiency overcome language and cultural barriers they may encounter in the hospital.

Creating the Ideal Patient Experience at Natividad will require:

Professional Customer Service Training
People Resources (HR)
Greeters/Volunteers
Sociel Work Model for Customer Service
Processes for Continued Improvement

VISION 2010: Cross-Cultural Trianing
Natividad Medical Center will set the standard for Cross-Cultural Training at safety net hospitals. From an initial stop at the Reception Desk in the lobby to a discussion of treatment options, a failure to communicate can interfere with health outcomes.

Belief Systems
Assessment of Language/Literacy Skills (Read the Results of Natividad's Health Language & Literacy Survey!)
Cross Cultural Brokering
Access Issues
How to Use Interpreters
Disease Prevalence by Race and Ethnicity
Issues of Compliance

Contine reading the New York Times Article, "Doctors Miss Cultural Needs, Study Says."

GIVING
Join us by making a gift to philanthropically support Patient & Family-Centered Care for every baby, child and family in our community!